The Bermuda Triangle of
Mortgage Operations

Selling a mortgage loan is not always the end of the process. After a loan closes, lenders still need to sell the loan to an investor, complete the delivery process, and get the loan off the warehouse line — while collecting first payments, managing escrow disbursements, and coordinating the transfer of servicing.

Whether servicing is retained or released, this creates a "Bermuda Triangle" where responsibility is divided among three functions: secondary marketing, loan servicing, and accounting. Interim servicing is often where the risks first become visible, especially when ownership and servicing responsibilities are changing hands — but the issues can continue well beyond the initial transfer if handoffs and oversight aren't properly managed.

Join us as we walk through seven common ways loans, payments, escrow funds, and servicing revenue get lost in the process — and the practical controls that keep them from disappearing.

• How to manage first payments during the servicing transfer window
• How to reconcile escrow balances between systems and parties
• How to review servicing invoices for accuracy and completeness
• How to identify pricing leakage in the secondary marketing handoff
• How to monitor the loan boarding and transfer process
• How to establish clear ownership of exceptions across teams
• How to maintain oversight of subservicer performance and default-management activities after transfer